Remote Customer Care & Retention Specialist

DIRECTV; Wichita (KS); Remote; USD 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

FREE DIRECTV Premier Package with free

FREE DIRECTV STREAM Premier Package

25% off AT&T Cell Phone Service

Zusammenfassung

DIRECTV is seeking a Customer Service Representative focused on retention to support customers from a remote or on-site work setup. You will engage with clients, leverage product knowledge, and resolve complex issues to maintain services and drive satisfaction.

The role emphasizes empathetic, consultative communication, problem-solving, and the ability to work in a fast-paced virtual environment with flexible hours and potential overtime.

Qualifikationen

• 6 months to 1 year of customer service work experience.
• Familiarity with Windows computers.
• A private or secluded work location within your residence.
• Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload.

Aufgaben

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer’s needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem-solving skills to identify and solution customer’s technical issues.
• Demonstrate strong verbal and written communication skills.
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Kenntnisse

Good listening

Product knowledge

Self-motivation

Verbal communication

Written communication

Sales expertise

Problem solving

Jobbeschreibung

DIRECTV is seeking a Customer Service Representative focused on retention to support customers from a remote or on-site work setup. You will engage with clients, leverage product knowledge, and resolve complex issues to maintain services and drive satisfaction.

The role emphasizes empathetic, consultative communication, problem-solving, and the ability to work in a fast-paced virtual environment with flexible hours and potential overtime.