Remote Customer Retention Specialist

DIRECTV; Meridian (ID); Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Discounts on DIRECTV products

Job summary

DIRECTV is seeking a Customer Service Representative (CSR) focused on retention to join our remote team. You will engage with customers, resolve issues, and use consultative selling to keep services active while delivering an outstanding experience.

In a fast-paced virtual environment, you’ll rely on strong listening, product knowledge, and problem-solving to guide customers through solutions. This role requires reliable home setup and consistent attendance.

Qualifications

• 6 months to 1 year of customer service experience.
• Familiarity with Windows computers.
• Ability to deliver regular and reliable attendance.
• A private or secluded work location within your residence.
• Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload that can be dedicated to DIRECTV work.

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
• Utilize various systems and tools to assist customers
• Use sales expertise to make recommendations according to customer’s needs
• Utilize operational systems to process purchases of all products and services
• Use solid problem-solving skills to identify and solution customer’s technical issues
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Skills

Customer service

Verbal communication

Written communication

Windows familiarity

Private home workspace

Reliable internet

Tools

CRM systems

Job description

DIRECTV is seeking a Customer Service Representative (CSR) focused on retention to join our remote team. You will engage with customers, resolve issues, and use consultative selling to keep services active while delivering an outstanding experience.

In a fast-paced virtual environment, you’ll rely on strong listening, product knowledge, and problem-solving to guide customers through solutions. This role requires reliable home setup and consistent attendance.