Remote Customer Retention Specialist

DIRECTV; Salt Lake City (UT); Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

FREE DIRECTV Premier Package with free

FREE DIRECTV STREAM Premier Package

25% off AT&T Cell Phone Service

Job summary

DIRECTV is hiring a Customer Service Representative focused on retention to support customers remotely. You will engage in empathetic, consultative conversations to keep services active, resolve issues, and improve processes from a home office.

The role requires 6 months to 1 year of CSR experience, comfort with Windows, and reliable home internet. You'll operate in a fast-paced virtual environment with regular shifts and possible overtime.

Qualifications

• 6 months to 1 year of customer service work experience
• Familiarity with Windows computers
• A private or secluded work location within your residence
• Reliable LAN or WLAN internet service with speeds of at least 18mbps download, 12mbps upload

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
• Utilize various systems and tools to assist customers
• Use sales expertise to make recommendations according to customer’s needs
• Utilize operational systems to process purchases of all products and services
• Use solid problem-solving skills to identify and solution customer’s technical issues
• Demonstrate strong verbal and written communication skills
• Ability to support our customers during working hours (Mon-Fri 5:55AM–8:00PM, Sat/Sun 6:55AM–8:00PM MST)

Skills

Customer service

Windows familiarity

Tools

CRM software

Windows OS

Job description

DIRECTV is hiring a Customer Service Representative focused on retention to support customers remotely. You will engage in empathetic, consultative conversations to keep services active, resolve issues, and improve processes from a home office.

The role requires 6 months to 1 year of CSR experience, comfort with Windows, and reliable home internet. You'll operate in a fast-paced virtual environment with regular shifts and possible overtime.