Remote Customer Retention Specialist

DIRECTV; Phoenix (AZ); Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Free DIRECTV Premier Package with free

Free DIRECTV STREAM Premier Package

25% off AT&T Cell Phone Service

Job summary

DIRECTV is seeking a Customer Service Representative—Retention for a remote role in the United States. You’ll handle calls, use sales skills, and resolve complex issues to keep customers satisfied.

You’ll need 6 months to 1 year of CS experience, familiarity with Windows, reliable home internet, and a quiet workspace. The role offers an hourly wage of $18.22–$25.45 plus a monthly bonus and benefits.

Qualifications

• 6 months to 1 year of customer service experience.
• Familiarity with Windows computers.
• Able to deliver reliable attendance and work from a private home workspace.

Responsibilities

• Answer customer calls and address requests about services and products.
• Use systems and tools to assist customers and process purchases.
• Apply sales skills to recommendations based on customer needs.
• Resolve technical issues and report problem areas.
• Demonstrate strong verbal and written communication.

Skills

Customer service

Active listening

Communication

Problem solving

Remote work

Tools

Windows OS

Job description

DIRECTV is seeking a Customer Service Representative—Retention for a remote role in the United States. You’ll handle calls, use sales skills, and resolve complex issues to keep customers satisfied.

You’ll need 6 months to 1 year of CS experience, familiarity with Windows, reliable home internet, and a quiet workspace. The role offers an hourly wage of $18.22–$25.45 plus a monthly bonus and benefits.