Remote Retention Specialist Customer Experience

DIRECTV; Kansas City (MO); Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Free DIRECTV Premier Package

Free DIRECTV STREAM Premier Package

25% off AT&T Cell Phone Service

Job summary

DIRECTV is seeking a retention-focused Customer Service Representative to engage with customers, resolve issues, and offer tailored solutions to keep services active. The role emphasizes empathetic, consultative communication in a fully remote setup requiring a quiet home workspace.

You will handle calls, use multiple systems, recommend products based on needs, and process purchases while maintaining reliable attendance.

Qualifications

• 6–12 months of customer service experience.
• Familiarity with Windows computers.
• Private, quiet work location at home.

Responsibilities

• Answer calls and address requests about services/products.
• Use company systems to assist customers and process purchases.
• Suggest solutions based on customer needs and product knowledge.
• Resolve issues and improve processes to retain customers.
• Maintain consistent attendance during assigned hours.

Skills

Customer service

Communication

Private workspace

Reliable internet

Tools

Windows OS

Job description

DIRECTV is seeking a retention-focused Customer Service Representative to engage with customers, resolve issues, and offer tailored solutions to keep services active. The role emphasizes empathetic, consultative communication in a fully remote setup requiring a quiet home workspace.

You will handle calls, use multiple systems, recommend products based on needs, and process purchases while maintaining reliable attendance.