Remote Customer Retention Specialist

DIRECTV; Indianapolis (IN); Remote; USD 25,000 - 35,000; Full time

Job summary

DIRECTV is seeking a Customer Service Representative focused on retention to work remotely from home. You will engage with customers, resolve issues, and use product knowledge to offer tailored solutions in a fast-paced virtual setting.

The role emphasizes strong listening and communication, with hours M–F and some weekend coverage. A base hourly wage, potential bonuses, and benefits are provided in a fully remote environment.

Qualifications

• 6–12 months of customer service experience.
• Familiarity with Windows computers.
• Quiet, private work location at home.
• Reliable LAN or WLAN internet with speeds of at least 18 Mbps download and 12 Mbps upload.

Responsibilities

• Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
• Utilize various systems and tools to assist customers.
• Use sales expertise to make recommendations according to customer needs.
• Utilize operational systems to process purchases of all products and services.
• Use solid problem-solving skills to identify and solve customer’s technical issues.
• Demonstrate strong verbal and written communication skills.
• Support our customers during working hours (Mon–Fri 5:55 AM–8:00 PM, Sat/Sun 6:55 AM–8:00 PM MST); some holiday coverage and occasional overtime may be required.

Skills

Active listening

Communication skills

Problem solving

Self-motivation

Attention to detail

Tools

Windows

Job description

DIRECTV is seeking a Customer Service Representative focused on retention to work remotely from home. You will engage with customers, resolve issues, and use product knowledge to offer tailored solutions in a fast-paced virtual setting.

The role emphasizes strong listening and communication, with hours M–F and some weekend coverage. A base hourly wage, potential bonuses, and benefits are provided in a fully remote environment.