Remote Customer Itinerary Service Assistant

Triptasticadventures; Beckley (WV); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fully remote role

Flexible schedule

Ongoing training and professional development

Collaborative team

Job summary

A dynamic travel company is expanding its remote team and seeking organized individuals to assist clients in coordinating reservations and related services. Responsibilities include managing personalized service arrangements, confirming reservations, and providing clear communication. Candidates must be authorized to work in the US and possess strong communication skills. The position offers a fully remote setup, a flexible schedule, and ongoing training opportunities.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the US, UK, Mexico, Australia, or Spain.
• Reliable internet connection and smartphone (computer recommended).

Responsibilities

• Assist clients with coordinating personalized service arrangements.
• Research and compare available options to meet client preferences.
• Confirm reservations and ensure accuracy of details.
• Provide clear, professional communication via email and phone.
• Support updates, modifications, and service-related inquiries.
• Maintain accurate records and documentation.

Skills

Strong written and verbal English communication skills

Strong customer service experience

Organizational skills

Job description

Role Overview

We are expanding our remote team and looking for individuals who enjoy assisting clients and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services.

This is an ideal role for candidates who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team.

Key Responsibilities

• Assist clients with coordinating personalized service arrangements
• Research and compare available options to meet client preferences
• Confirm reservations and ensure accuracy of details
• Provide clear, professional communication via email and phone
• Support updates, modifications, and service-related inquiries
• Maintain accurate records and documentation
• Complete required training

What We Offer

• Fully remote role
• Flexible schedule
• Ongoing training and professional development
• Collaborative team

Qualifications

• Authorized to work in the US, UK, Mexico, Australia, or Spain
• Must be at least 18 years of age
• Strong written and verbal English communication skills
• Reliable internet connection and smartphone (computer is strongly recommended)
• Strong customer service experience is preferred