Remote Customer Experience Specialist - Growth & Support

ForgeFit; Corpus Christi (TX); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Health benefits including dental and vision

401(k)

Paid time off

Ongoing training and career growth opportunities

Supportive remote work environment

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive experience for customers from order to installation. The role involves responding to inquiries via phone, email, and chat, helping customers with their needs, and collaborating with internal teams. Ideal candidates should have over a year of experience in a customer service role, possess strong communication and problem-solving skills, and have an interest in fitness. Benefits include competitive pay, comprehensive health coverage, and a fully remote work environment.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Maintain accurate records of customer interactions using CRM.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Positive attitude

Interest in fitness

Tools

CRM software

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive experience for customers from order to installation. The role involves responding to inquiries via phone, email, and chat, helping customers with their needs, and collaborating with internal teams. Ideal candidates should have over a year of experience in a customer service role, possess strong communication and problem-solving skills, and have an interest in fitness. Benefits include competitive pay, comprehensive health coverage, and a fully remote work environment.