Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Phoenix (AZ); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision benefits

401k

Paid time off

Ongoing training and career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure customers have a smooth experience from order to installation. This role involves responding to inquiries via phone, email, and chat, as well as helping with orders and troubleshooting. Candidates should have 1+ years of customer service experience, strong communication skills, and an interest in fitness. ForgeFit offers competitive pay, comprehensive benefits, and a fully remote work environment.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues quickly by collaborating with internal teams.
• Maintain up-to-date knowledge of product lines and service policies.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

CRM proficiency

Customer service experience

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure customers have a smooth experience from order to installation. This role involves responding to inquiries via phone, email, and chat, as well as helping with orders and troubleshooting. Candidates should have 1+ years of customer service experience, strong communication skills, and an interest in fitness. ForgeFit offers competitive pay, comprehensive benefits, and a fully remote work environment.