Remote Customer Experience Specialist - Growth & Support

ForgeFit; Anchorage (AK); Remote; USD 22,041 - 33,062; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits including health, dental, vision, 401(k), and paid time off

100% remote work

Ongoing training and opportunities for career growth

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive customer experience from order to installation. Responsibilities include responding to inquiries and resolving issues, requiring strong communication and problem-solving skills. Ideal candidates should have experience in customer service, a positive attitude, and a genuine desire to help. The position offers competitive pay, benefits including health and 401(k), and the opportunity to support a meaningful brand in fitness. Enjoy a collaborative remote work environment with ongoing training.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM tools

Interest in fitness

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive customer experience from order to installation. Responsibilities include responding to inquiries and resolving issues, requiring strong communication and problem-solving skills. Ideal candidates should have experience in customer service, a positive attitude, and a genuine desire to help. The position offers competitive pay, benefits including health and 401(k), and the opportunity to support a meaningful brand in fitness. Enjoy a collaborative remote work environment with ongoing training.