Remote Customer Experience Specialist - Growth & Support

ForgeFit; Newark (NJ); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Health benefits

401(k)

Paid time off

Ongoing training

Career growth opportunities

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive customer experience from order to installation. Responsibilities include responding to inquiries, aiding in problem resolution, and coordinating with internal teams. The ideal candidate has over a year of experience in customer service, strong communication skills, and an organized approach. The position offers competitive pay, comprehensive benefits, and a fully remote work environment within a supportive team.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills essential.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve customer issues by collaborating with teams.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Tools

CRM tools

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure a positive customer experience from order to installation. Responsibilities include responding to inquiries, aiding in problem resolution, and coordinating with internal teams. The ideal candidate has over a year of experience in customer service, strong communication skills, and an organized approach. The position offers competitive pay, comprehensive benefits, and a fully remote work environment within a supportive team.