Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Charlotte (NC); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

401k

Paid time off

Ongoing training

Job summary

ForgeFit is hiring a Remote Customer Service Specialist to enhance the customer experience from order to installation. In this full-time role, you will address inquiries via phone, email, and chat, ensuring efficient resolution of issues. Ideal candidates will have over a year of experience in customer service, possess strong communication skills, and have a positive attitude. ForgeFit offers a comprehensive benefits package and remote work flexibility alongside opportunities for career growth.

Qualifications

• 1+ years of experience in customer service or client-facing roles.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and troubleshooting.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Positive attitude

Interest in fitness

Tools

CRM software

Job description

ForgeFit is hiring a Remote Customer Service Specialist to enhance the customer experience from order to installation. In this full-time role, you will address inquiries via phone, email, and chat, ensuring efficient resolution of issues. Ideal candidates will have over a year of experience in customer service, possess strong communication skills, and have a positive attitude. ForgeFit offers a comprehensive benefits package and remote work flexibility alongside opportunities for career growth.