Remote Customer Experience Specialist - Growth & Support

ForgeFit; Dayton (OH); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health, dental, vision benefits

401(k) and paid time off

Ongoing training and career growth opportunities

100% remote work

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to ensure customers have a great experience from order to installation. This role involves answering questions, resolving issues, and collaborating with internal teams. Ideal candidates will have over a year of experience in customer service, strong communication, and problem-solving skills, and a positive attitude. Benefits include competitive pay, comprehensive health benefits, and ongoing training. Join us in making a real impact in the fitness world.

Qualifications

• 1+ years of experience in a customer service role.
• Ability to manage multiple priorities and stay organized.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and shipping questions.
• Track and resolve issues by collaborating with teams.
• Keep records of customer interactions using CRM.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Experience with CRM tools

Positive attitude

Job description

ForgeFit is looking for a Remote Customer Service Specialist to ensure customers have a great experience from order to installation. This role involves answering questions, resolving issues, and collaborating with internal teams. Ideal candidates will have over a year of experience in customer service, strong communication, and problem-solving skills, and a positive attitude. Benefits include competitive pay, comprehensive health benefits, and ongoing training. Join us in making a real impact in the fitness world.