Remote Customer Experience Specialist - Growth & Support

ForgeFit; Dayton (OH); À distance; USD 20 664 - 34 440; Plein temps

Avantages offerts par ce poste

Competitive hourly pay

Comprehensive health, dental, vision benefits

401(k) and paid time off

Ongoing training and career growth opportunities

100% remote work

Résumé du poste

ForgeFit is looking for a Remote Customer Service Specialist to ensure customers have a great experience from order to installation. This role involves answering questions, resolving issues, and collaborating with internal teams. Ideal candidates will have over a year of experience in customer service, strong communication, and problem-solving skills, and a positive attitude. Benefits include competitive pay, comprehensive health benefits, and ongoing training. Join us in making a real impact in the fitness world.

Qualifications

• 1+ years of experience in a customer service role.
• Ability to manage multiple priorities and stay organized.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and shipping questions.
• Track and resolve issues by collaborating with teams.
• Keep records of customer interactions using CRM.

Connaissances

Strong communication skills

Problem-solving skills

Organizational skills

Experience with CRM tools

Positive attitude

Description du poste

ForgeFit is looking for a Remote Customer Service Specialist to ensure customers have a great experience from order to installation. This role involves answering questions, resolving issues, and collaborating with internal teams. Ideal candidates will have over a year of experience in customer service, strong communication, and problem-solving skills, and a positive attitude. Benefits include competitive pay, comprehensive health benefits, and ongoing training. Join us in making a real impact in the fitness world.