Remote Customer Experience Specialist - Growth & Support

ForgeFit; Fairfield (CA); À distance; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Competitive hourly pay

Comprehensive benefits including health, dental, vision

401(k) and paid time off

Ongoing training and opportunities for career growth

Collaborative team environment

Résumé du poste

ForgeFit is seeking a Remote Customer Service Specialist who will ensure a seamless customer experience from order to installation. Primary responsibilities include responding to inquiries, assisting with orders, and resolving issues collaboratively. Ideal candidates should have 1+ years in customer service, strong communication skills, and a passion for helping others. This fully remote role offers competitive pay, comprehensive benefits, and an opportunity for career growth in the fitness industry.

Qualifications

• 1+ years of experience in a customer service role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and shipping questions.
• Track and resolve issues quickly.
• Keep accurate records of customer interactions.

Connaissances

Customer service experience

Communication skills

Problem-solving skills

Organization skills

Familiarity with CRM tools

Interest in fitness

Description du poste

ForgeFit is seeking a Remote Customer Service Specialist who will ensure a seamless customer experience from order to installation. Primary responsibilities include responding to inquiries, assisting with orders, and resolving issues collaboratively. Ideal candidates should have 1+ years in customer service, strong communication skills, and a passion for helping others. This fully remote role offers competitive pay, comprehensive benefits, and an opportunity for career growth in the fitness industry.