Remote Customer Experience Specialist - Growth & Support

ForgeFit; Fairfield (CA); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits including health, dental, vision

401(k) and paid time off

Ongoing training and opportunities for career growth

Collaborative team environment

Job summary

ForgeFit is seeking a Remote Customer Service Specialist who will ensure a seamless customer experience from order to installation. Primary responsibilities include responding to inquiries, assisting with orders, and resolving issues collaboratively. Ideal candidates should have 1+ years in customer service, strong communication skills, and a passion for helping others. This fully remote role offers competitive pay, comprehensive benefits, and an opportunity for career growth in the fitness industry.

Qualifications

• 1+ years of experience in a customer service role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders and shipping questions.
• Track and resolve issues quickly.
• Keep accurate records of customer interactions.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organization skills

Familiarity with CRM tools

Interest in fitness

Job description

ForgeFit is seeking a Remote Customer Service Specialist who will ensure a seamless customer experience from order to installation. Primary responsibilities include responding to inquiries, assisting with orders, and resolving issues collaboratively. Ideal candidates should have 1+ years in customer service, strong communication skills, and a passion for helping others. This fully remote role offers competitive pay, comprehensive benefits, and an opportunity for career growth in the fitness industry.