Remote Customer Experience Specialist - Growth & Support

ForgeFit; Fort Wayne (IN); Remote; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay based on experience

Comprehensive health, dental, vision, and 401(k) benefits

Remote work with a supportive team

Ongoing training and career growth opportunities

Support a meaningful brand in fitness

Job summary

ForgeFit is seeking a Remote Customer Service Specialist responsible for ensuring a positive customer experience from order to installation. The ideal candidate will have over a year of experience in customer service, demonstrating strong communication and problem-solving skills. This role offers competitive pay, comprehensive benefits, and is fully remote, allowing you the opportunity to support a brand committed to the fitness industry.

Qualifications

• 1+ years of experience in a customer service or client-facing role.
• Ability to stay organized and manage multiple priorities.
• Familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping, and troubleshooting.
• Collaborate with teams to track and resolve issues.
• Maintain accurate records in CRM.
• Follow up proactively on customer needs.

Skills

Communication skills

Problem-solving skills

Organizational skills

CRM or support tools proficiency

Positive attitude

Interest in fitness

Job description

ForgeFit is seeking a Remote Customer Service Specialist responsible for ensuring a positive customer experience from order to installation. The ideal candidate will have over a year of experience in customer service, demonstrating strong communication and problem-solving skills. This role offers competitive pay, comprehensive benefits, and is fully remote, allowing you the opportunity to support a brand committed to the fitness industry.