Remote Customer Experience Specialist - Growth & Support

ForgeFit; Rochester (MN); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive hourly pay based on experience

Comprehensive benefits including health, dental, vision, 401(k), and paid time off

Ongoing training and opportunities for career growth

100% remote work with a collaborative team

Job summary

ForgeFit is looking for a Remote Customer Service Specialist to ensure a smooth and positive experience for customers throughout their journey. Your role includes answering inquiries, resolving issues, and collaborating with internal teams to support customers and enhance satisfaction. We value strong communication and problem-solving skills, and a background in customer service is essential. This full-time position offers competitive pay, comprehensive benefits, and the chance to work remotely in a supportive environment while making a real impact in the fitness industry.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs.
• Maintain up-to-date knowledge of ForgeFit’s products.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Ability to manage multiple priorities

Experience with CRM tools

Interest in fitness

Job description

ForgeFit is looking for a Remote Customer Service Specialist to ensure a smooth and positive experience for customers throughout their journey. Your role includes answering inquiries, resolving issues, and collaborating with internal teams to support customers and enhance satisfaction. We value strong communication and problem-solving skills, and a background in customer service is essential. This full-time position offers competitive pay, comprehensive benefits, and the chance to work remotely in a supportive environment while making a real impact in the fitness industry.