Remote Customer Experience Specialist

BRUNT Workwear; Madison (WI); Teletrabalho; USD 22 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer match

15 days PTO + 11 holidays

Resumo da oferta

BRUNT Workwear is seeking a brand ambassador for customer experiences delivered remotely. The role emphasizes creating exceptional service, guiding customers to suitable BRUNT products, and maintaining strong relationships with our trades-focused community.

The position is hourly, non-exempt, with schedules including training and after-training hours, and requires handling inquiries across channels from a remote location in the United States.

Qualificações

• Experience in a customer service role
• Ability to deliver exceptional customer experiences
• Resolve issues with composure and professionalism

Responsabilidades

• Engage with customers across all channels while managing a ticket queue
• Meet or exceed CSAT, response time, and efficiency metrics
• Develop expert knowledge of BRUNT products and help customers choose best-fit items
• Analyze customer feedback trends and suggest improvements to reduce effort
• Understand and apply company policies to deliver consistent service

Conhecimentos

Customer service

Communication

Multi-channel support

CSAT focus

Ferramentas

CRM software

Ticketing systems

Descrição da oferta de emprego

BRUNT Workwear is seeking a brand ambassador for customer experiences delivered remotely. The role emphasizes creating exceptional service, guiding customers to suitable BRUNT products, and maintaining strong relationships with our trades-focused community.

The position is hourly, non-exempt, with schedules including training and after-training hours, and requires handling inquiries across channels from a remote location in the United States.