Remote Brand Ambassador & Customer Experience Pro

BRUNT Workwear; Ohio; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

PTO and holidays: 15 days PTO + 11 hol

Performance-based bonus eligibility

Job summary

BRUNT Workwear is seeking a dedicated Brand Ambassador to deliver exceptional customer experiences and build loyal relationships across channels. This remote, hourly role emphasizes understanding customer needs, resolving issues with poise, and guiding buyers to BRUNT’s product portfolio.

You will operate in a non-exempt, hourly capacity with initial training and a structured schedule, including potential weekend coverage during peak seasons.

Qualifications

• Proven ability to drive amazing customer experiences with positive feedback and timely responses.
• Experience navigating and resolving customer issues with composure and professionalism.
• Technical proficiency managing multiple platforms while assisting customers.

Responsibilities

• Engage with customers across all channels while managing a designated ticket volume.
• Meet or exceed CSAT goals, response time, and efficiency metrics.
• Develop knowledge of BRUNT products to guide customers to the right solutions.
• Analyze feedback trends and provide insights to reduce customer effort and improve team effectiveness.
• Understand company policies and workflows to make customer-focused decisions aligned with BRUNT values.

Skills

Customer service

Multichannel support

CSAT focus

Time management

Tools

CRM systems

Ticketing systems

Job description

BRUNT Workwear is seeking a dedicated Brand Ambassador to deliver exceptional customer experiences and build loyal relationships across channels. This remote, hourly role emphasizes understanding customer needs, resolving issues with poise, and guiding buyers to BRUNT’s product portfolio.

You will operate in a non-exempt, hourly capacity with initial training and a structured schedule, including potential weekend coverage during peak seasons.