Remote Customer Experience Advocate

BRUNT Workwear; Beaverton (OR); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan with Company Match

15 days PTO + 11 holidays and sick-lea

Performance-based bonus eligibility

Job summary

BRUNT Workwear is seeking a customer-focused brand ambassador for a fully remote role. You will create exceptional customer experiences, resolve issues, and build loyal relationships while learning BRUNT’s product portfolio to guide customers to the best solutions.

This non-exempt, hourly position requires empathy, strong communication, and the ability to manage multiple platforms. Eligible states ensure compliance with remote work.

Qualifications

• Experience in customer service roles such as retail, call center, or remote support.
• Proven ability to deliver excellent customer experiences and meet SLAs.
• Strong written and verbal communication skills.
• Technical proficiency managing multiple platforms while assisting customers.
• Ability to multitask and prioritize in a fast-paced environment.
• Reside in one of the eligible states.

Responsibilities

• Engage with customers across channels, managing a designated ticket volume.
• Meet or exceed CSAT, response time, and efficiency targets.
• Develop deep knowledge of BRUNT's product portfolio to guide customers to best-fit products.
• Analyze customer feedback and provide insights to reduce effort and improve team effectiveness.
• Understand company policies and make customer-focused decisions aligned with BRUNT's values.

Skills

Customer-focused

Empathetic

Problem solver

Great communicator

Flexible

Honest

Job description

BRUNT Workwear is seeking a customer-focused brand ambassador for a fully remote role. You will create exceptional customer experiences, resolve issues, and build loyal relationships while learning BRUNT’s product portfolio to guide customers to the best solutions.

This non-exempt, hourly position requires empathy, strong communication, and the ability to manage multiple platforms. Eligible states ensure compliance with remote work.