Remote Customer Experience Specialist

BRUNT Workwear; United States; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) match

PTO & Holidays

Incentives

Job summary

BRUNT Workwear seeks a customer service ambassador to create exceptional experiences and foster loyal relationships. You’ll understand customer needs, exceed expectations, and deliver outstanding service in a non-exempt hourly role.

This 100% remote position is open to residents in eligible states with scheduling including training and a regular shift, plus holiday coverage during peak seasons. BRUNT offers healthcare, retirement, PTO, and incentives.

Qualifications

• Experience in customer service across retail, call center, or remote channels.
• Proven ability to deliver excellent customer experiences and meet SLAs.
• Strong written and verbal communication, organized multitasking.
• Proactive, collaborative, and accountable team player.

Responsibilities

• Engage with customers across channels and manage ticket volume.
• Meet or exceed CSAT, response time, and efficiency targets.
• Develop product knowledge to guide customers to best-fit BRUNT products.
• Analyze feedback, provide insights to reduce customer effort.
• Understand policies and act with BRUNT values in mind.

Skills

Customer service

Communication

Multitasking

Problem solving

Empathy

Teamwork

Job description

BRUNT Workwear seeks a customer service ambassador to create exceptional experiences and foster loyal relationships. You’ll understand customer needs, exceed expectations, and deliver outstanding service in a non-exempt hourly role.

This 100% remote position is open to residents in eligible states with scheduling including training and a regular shift, plus holiday coverage during peak seasons. BRUNT offers healthcare, retirement, PTO, and incentives.