Remote Customer Experience Champion

BRUNT Workwear; Milton (MA); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) Matching

PTO & Holidays

Incentives & Equity

Job summary

BRUNT Workwear is seeking a remote Customer Experience Brand Ambassador in the United States. You will deliver exceptional customer experiences across channels and guide customers to the right BRUNT products. This is a non-exempt, hourly position.

You’ll manage a steady ticket flow, meet CSAT targets, and stay current on BRUNT’s product portfolio. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in customer service role across retail, call center, or remote support.
• Proven ability to deliver outstanding customer experiences and meet SLAs.
• Strong written and verbal communication skills.

Responsibilities

• Engage with customers across channels and manage a designated ticket volume.
• Meet or exceed CSAT goals, response times, and efficiency standards.
• Develop product knowledge to guide customers to best-fit BRUNT items.
• Analyze feedback trends and suggest improvements to CX leadership.
• Understand company policies and make customer-centered decisions.

Skills

Empathetic

People first

Great communicator

Problem solver

Organized

Collaborative

Customer service experience

Tools

CRM software

Job description

BRUNT Workwear is seeking a remote Customer Experience Brand Ambassador in the United States. You will deliver exceptional customer experiences across channels and guide customers to the right BRUNT products. This is a non-exempt, hourly position.

You’ll manage a steady ticket flow, meet CSAT targets, and stay current on BRUNT’s product portfolio. Strong communication and problem-solving skills are essential.