Remote Customer Experience Specialist

BRUNT Workwear; Minneota (MN); Remote; USD 33.000 - 36.000; Vollzeit

Benefits dieser Stelle

Healthcare

Retirement plan

PTO and holidays

Incentives

Zusammenfassung

BRUNT Workwear is seeking a remote Customer Experience Associate to act as a brand ambassador and deliver exceptional service across channels. You’ll build loyal relationships by understanding customer needs, guiding product choices, and resolving issues with empathy and clear communication.

Initial training and a structured daytime schedule lead into a regular shift; must reside in an eligible state. A strong ticketing habit, teamwork, and adherence to SLAs are key to success at BRUNT.

Qualifikationen

• Experience in customer service in retail, call center, or remote support.
• Proven ability to deliver exceptional customer experiences and timely responses.
• Excellent written and verbal communication skills.
• Ability to manage multiple platforms and stay organized.
• Reside in one of the eligible states listed by BRUNT.

Aufgaben

• Engage with customers across all channels while managing a designated ticket volume.
• Meet or exceed CSAT goals, response time, and efficiency standards.
• Develop product knowledge to confidently guide customers to best-fit items.
• Analyze feedback trends and provide insights to reduce customer effort.
• Understand and follow company policies and workflows to support BRUNT values.

Kenntnisse

Customer service

Communication

Empathy

Problem solving

Team collaboration

Adaptability

Jobbeschreibung

BRUNT Workwear is seeking a remote Customer Experience Associate to act as a brand ambassador and deliver exceptional service across channels. You’ll build loyal relationships by understanding customer needs, guiding product choices, and resolving issues with empathy and clear communication.

Initial training and a structured daytime schedule lead into a regular shift; must reside in an eligible state. A strong ticketing habit, teamwork, and adherence to SLAs are key to success at BRUNT.