Remote Customer Experience Ambassador

BRUNT Workwear; Salem (OR); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) plan with Company Match

15 days PTO + 11 holidays

Performance-based bonus eligibility

Job summary

BRUNT Workwear is seeking a passionate customer experience advocate to serve as a brand ambassador and deliver exceptional service. You'll build long-term relationships by understanding customer needs, guiding product choices, and upholding BRUNT's values across all channels.

You’ll engage with diverse customers from a fully remote role, following a Monday–Friday schedule and participating in seasonal coverage. Join a team dedicated to boots, apparel, and real-world support for tradespeople.

Qualifications

• Experience in customer service role, examples: retail environment, in-person / face-to-face service, call‑center or remote communication
• Proven ability to drive amazing customer experiences as reflected in consistently positive customer feedback and timely responses that meet department SLAs
• Experience navigating and resolving customer issues with composure and professionalism
• Strong written and verbal communication skills
• Technical proficiency managing multiple platforms while working with customers
• Excellent organizational skills with the ability to multitask and prioritize
• Highly collaborative
• Positive attitude and ability to take ownership of tasks
• Reside in one of the following eligible states

Responsibilities

• Engage with customers across all channels while consistently managing a designated ticket volume, which may fluctuate based on business demand.
• Consistently meet or exceed departmental performance metrics, including CSAT goals, response time expectations, and efficiency standards.
• Develop and maintain expert-level knowledge of BRUNT's product portfolio, leveraging that expertise to confidently guide customers toward the products that best fit their needs.
• Analyze customer feedback trends, provide insights, and recommend solutions to the CX Leadership team to reduce customer effort and enhance team effectiveness.
• Build a strong understanding of company policies, procedures, and workflows while remaining adaptable and empowered to make customer-focused decisions that align with BRUNT's values.

Skills

Empathetic

Great communicator

Problem solver

People-centric

Accountable

Job description

BRUNT Workwear is seeking a passionate customer experience advocate to serve as a brand ambassador and deliver exceptional service. You'll build long-term relationships by understanding customer needs, guiding product choices, and upholding BRUNT's values across all channels.

You’ll engage with diverse customers from a fully remote role, following a Monday–Friday schedule and participating in seasonal coverage. Join a team dedicated to boots, apparel, and real-world support for tradespeople.