Remote Customer Experience Specialist

BRUNT Workwear; Annapolis (MD); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) plan with Company Match

15 days PTO + 11 holidays

Performance-based bonus eligibility

Job summary

BRUNT Workwear is seeking a Customer Experience Associate to serve as a brand ambassador and deliver exceptional service across channels, building loyal relationships with customers nationwide. This 100% remote role requires empathy, strong communication, and a passion for helping tradespeople find the right BRUNT boots and apparel.

You will drive CSAT, navigate multiple platforms, and collaborate with the CX Leadership team to continuously improve the customer journey.

Qualifications

• Experience in customer service in retail, in-person, call center, or remote settings.
• Proven ability to deliver exceptional customer experiences and meet department SLAs.
• Strong written and verbal communication with multi-platform tech proficiency.

Responsibilities

• Engage with customers across all channels while managing a designated ticket volume.
• Meet or exceed CSAT goals, response time, and efficiency standards.
• Develop and maintain expert-level knowledge of BRUNT's product portfolio to guide customers to the best-fitting products.
• Analyze customer feedback trends and provide insights to CX leadership to reduce effort and improve team effectiveness.
• Understand company policies and workflows and make customer-focused decisions aligned with BRUNT's values.

Skills

Passionate about people

Empathetic

A natural problem solver

A great communicator

Flexible

Honest and accountable

Job description

BRUNT Workwear is seeking a Customer Experience Associate to serve as a brand ambassador and deliver exceptional service across channels, building loyal relationships with customers nationwide. This 100% remote role requires empathy, strong communication, and a passion for helping tradespeople find the right BRUNT boots and apparel.

You will drive CSAT, navigate multiple platforms, and collaborate with the CX Leadership team to continuously improve the customer journey.