Remote Customer Experience & Reservations Coordinator

Southern Bridge Group; Leesburg (VA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training & development

Booking technology access

Mentorship & team support

Career development

Job summary

Southern Bridge Group is seeking motivated customer services coordinators for a fully remote role in the United States. You will assist customers in researching travel options, coordinate reservations, and communicate important details throughout the planning process.

The position emphasizes strong communication, organization, and the ability to work independently in a remote setting. Training is provided to support development, with ongoing mentorship and resources to build customer service

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Clear communication

Customer-service

Organization

Multitasking

Independent work

Remote work

Self-motivation

Problem solving

Education

High school diploma or equivalent

Tools

Phone systems

Email platforms

Job description

Southern Bridge Group is seeking motivated customer services coordinators for a fully remote role in the United States. You will assist customers in researching travel options, coordinate reservations, and communicate important details throughout the planning process.

The position emphasizes strong communication, organization, and the ability to work independently in a remote setting. Training is provided to support development, with ongoing mentorship and resources to build customer service