Remote Customer Experience & Reservations Coordinator

Southernbridgegroup; Atlanta (GA); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training

Mentorship

Job summary

Southernbridgegroup is seeking motivated Customer Services Coordinators for a fully remote role. You will help customers research and compare vacation options, coordinate reservations, and provide professional service throughout the planning process.

This position emphasizes organization, independent work in a remote environment, and ongoing training. It offers flexible scheduling and access to industry resources and mentorship to build lasting customer relationships.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Comfortable communicating by phone, email, and online platforms.
• Self-motivated and able to work independently in a remote environment.
• Previous customer service or hospitality experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication

Customer-service

Remote work

Organizational skills

Independent work

Job description

Southernbridgegroup is seeking motivated Customer Services Coordinators for a fully remote role. You will help customers research and compare vacation options, coordinate reservations, and provide professional service throughout the planning process.

This position emphasizes organization, independent work in a remote environment, and ongoing training. It offers flexible scheduling and access to industry resources and mentorship to build lasting customer relationships.