Remote Reservations & Customer Experience Coordinator

Southern Bridge Group; Raleigh (NC); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training & development

Industry resources

Mentorship

Career-building skills

Job summary

Southern Bridge Group is seeking Customer Services Coordinators for a fully remote role in the United States. You will research and compare vacation options, provide exceptional planning support, and manage reservations while maintaining customer records.

The position emphasizes independence, strong communication, and ongoing development. Ideal candidates are self-motivated and able to handle multiple requests in a remote setting.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication skills

Customer service

Basic computer skills

Independent work

Remote work

Research skills

Education

High School Diploma

Job description

Southern Bridge Group is seeking Customer Services Coordinators for a fully remote role in the United States. You will research and compare vacation options, provide exceptional planning support, and manage reservations while maintaining customer records.

The position emphasizes independence, strong communication, and ongoing development. Ideal candidates are self-motivated and able to handle multiple requests in a remote setting.