Remote Customer Experience & Reservations Coordinator

Southernbridgegroup; Greenville (SC); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and development

Booking technology access

Mentorship and team support

Skill-building opportunities

Job summary

Southernbridgegroup is seeking Customer Services Coordinators for a fully remote role in the United States. You will assist customers in researching destinations, accommodations, cruises, and vacations, and guide them through the planning and reservation process.

Responsibilities include coordinating reservations, maintaining accurate customer information, and communicating important details. This role emphasizes strong communication, organization, and independent work in a remote environment

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication

Customer service

Computer skills

Remote work

Multichannel communication

Tools

Booking technology

Job description

Southernbridgegroup is seeking Customer Services Coordinators for a fully remote role in the United States. You will assist customers in researching destinations, accommodations, cruises, and vacations, and guide them through the planning and reservation process.

Responsibilities include coordinating reservations, maintaining accurate customer information, and communicating important details. This role emphasizes strong communication, organization, and independent work in a remote environment