Remote Customer Experience & Reservations Coordinator

Southern Bridge Group; Jacksonville (GA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and professional development

Mentorship and team support

Access to booking technology

Opportunity to build client referrals

Job summary

Southern Bridge Group is seeking motivated individuals to join our remotely-based team as Customer Services Coordinators. You will help customers research and compare vacation options, coordinate reservations, and maintain accurate records while delivering friendly, professional service.

This fully remote role emphasizes organization, independence, and ongoing development. You will stay updated on destinations and suppliers, building relationships that drive repeat business and referrals.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication skills

Customer service

Remote work

Organizational skills

Researching options

Tools

CRM software

Booking system

Internet research

Job description

Southern Bridge Group is seeking motivated individuals to join our remotely-based team as Customer Services Coordinators. You will help customers research and compare vacation options, coordinate reservations, and maintain accurate records while delivering friendly, professional service.

This fully remote role emphasizes organization, independence, and ongoing development. You will stay updated on destinations and suppliers, building relationships that drive repeat business and referrals.