Remote Reservations & Customer Experience Coordinator

Southern Bridge Group; Nashville (TN); Remote; USD 34,000 - 46,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training & development

Booking technology access

Mentorship

Job summary

Southern Bridge Group is seeking Customer Services Coordinators for a fully remote role in the United States. You will help customers research and compare travel options and guide them through the planning and reservation process.

You will coordinate bookings, maintain customer records, and communicate important details. This position rewards proactive, organized individuals who thrive in a remote, self-motivated environment.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication

Customer service

Computer skills

Phone & email

Organization

Remote work

Self-motivation

Job description

Southern Bridge Group is seeking Customer Services Coordinators for a fully remote role in the United States. You will help customers research and compare travel options and guide them through the planning and reservation process.

You will coordinate bookings, maintain customer records, and communicate important details. This position rewards proactive, organized individuals who thrive in a remote, self-motivated environment.