Remote Reservations & Travel Experience Coordinator

Southern Bridge Group; Cornelius (NC); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training opportunities

Booking tech access

Mentorship

Career development

Referral opportunities

Job summary

Southern Bridge Group is seeking motivated Customer Services Coordinators for a fully remote role. You will help clients research and compare travel options, coordinate reservations, and deliver excellent service throughout planning and booking.

In this remote position, you’ll stay organized, communicate clearly by phone, email, or chat, and build lasting relationships with clients while taking advantage of flexible scheduling and ongoing training.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Strong communication

Customer-service

Basic computer skills

Remote work independence

Organizational skills

Experience in hospitality/reservations

Tools

Booking software

Job description

Southern Bridge Group is seeking motivated Customer Services Coordinators for a fully remote role. You will help clients research and compare travel options, coordinate reservations, and deliver excellent service throughout planning and booking.

In this remote position, you’ll stay organized, communicate clearly by phone, email, or chat, and build lasting relationships with clients while taking advantage of flexible scheduling and ongoing training.