Remote Customer Experience Advocate

Jerry.ai; Yorktown (VA); A distancia; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity (stock options)

Fully remote with equipment provided

Medical, dental, vision insurance

401K match

Paid vacation time

Flexible scheduling: 5x8 or 4x10

Descripción de la vacante

Jerry.ai is hiring for a Customer Operations role. The team delivers warm, fast service and guides customers through insurance and asset care. You’ll learn the product deeply, helping customers with changes, renewals, and coverage questions, while collaborating with a tight-knit, high-energy team.

We offer competitive pay, equity, and a fully remote setup with equipment provided, plus opportunities to grow in a cutting-edge insurtech startup.

Formación

• Previous work in customer service, sales, or hospitality is a plus.
• Genuinely friendly and positive attitude; teamwork oriented.
• Strong work ethic and reliability.
• Excellent communication skills across channels.

Responsabilidades

• Taking great care of our customers by anticipating needs and identifying gaps.
• Answering inbound calls from policyholders needing changes.
• Getting deep on the product to match customers with the right options.
• Problem solving to resolve inquiries effectively.
• Processing service requests for vehicles, drivers, lienholders, and policy documents.
• Contributing feedback to make the product better and shipping ideas.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Positive attitude

Descripción del empleo

Jerry.ai is hiring for a Customer Operations role. The team delivers warm, fast service and guides customers through insurance and asset care. You’ll learn the product deeply, helping customers with changes, renewals, and coverage questions, while collaborating with a tight-knit, high-energy team.

We offer competitive pay, equity, and a fully remote setup with equipment provided, plus opportunities to grow in a cutting-edge insurtech startup.