Remote Customer Experience Advocate

Jerry.ai; Tallahassee (FL); Remote; USD 26.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Stock options

Flexible scheduling

Fully remote

Equipment provided

Zusammenfassung

Jerry.ai is hiring for a Customer Operations team member to take care of our policyholders and help them navigate our evolving car and home insurance platform.

You’ll answer inbound calls, identify coverage gaps, suggest discounts, and process service requests while learning the product inside out. This is a fully remote role with equipment provided and a strong focus on customer care.

Qualifikationen

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Aufgaben

• Taking great care of our customers.
• Our team members don't just answer the question asked - they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests - vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Kenntnisse

Customer service

Communication

Problem solving

Teamwork

Jobbeschreibung

Jerry.ai is hiring for a Customer Operations team member to take care of our policyholders and help them navigate our evolving car and home insurance platform.

You’ll answer inbound calls, identify coverage gaps, suggest discounts, and process service requests while learning the product inside out. This is a fully remote role with equipment provided and a strong focus on customer care.