Remote Customer Experience Specialist – Brand Advocate

BRUNT Workwear; Charlotte (NC); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

401(k) plan with Company Match

15 days PTO + 11 holidays and sick

Job summary

BRUNT Workwear is seeking a customer service ambassador to deliver exceptional experiences across channels. You will manage a steady ticket volume, resolve issues, and guide customers to BRUNT products that fit their needs.

This 100% remote role requires empathy, clear communication, and a commitment to high standards. Daily duties include meeting CSAT targets, maintaining knowledge of BRUNT’s portfolio, and collaborating with the CX team to improve processes.

Qualifications

• Experience in customer service roles (retail, call center or remote)
• Proven ability to deliver excellent customer experiences and meet SLAs
• Strong written and verbal communication skills

Responsibilities

• Engage with customers across channels while managing a designated ticket volume.
• Meet or exceed CSAT, response time, and efficiency metrics.
• Develop product knowledge to guide customers to best-fit BRUNT products.
• Provide insights from customer feedback to CX Leadership to reduce effort and improve efficiency.
• Understand and follow company policies and workflows to serve customers effectively.

Skills

Customer service

Communication

Problem solving

Empathy

Teamwork

Job description

BRUNT Workwear is seeking a customer service ambassador to deliver exceptional experiences across channels. You will manage a steady ticket volume, resolve issues, and guide customers to BRUNT products that fit their needs.

This 100% remote role requires empathy, clear communication, and a commitment to high standards. Daily duties include meeting CSAT targets, maintaining knowledge of BRUNT’s portfolio, and collaborating with the CX team to improve processes.