Remote Customer Experience Pro | Build Loyal Fans

BRUNT Workwear; Kansas City (MO); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

PTO + holidays

Bonus eligibility

Equity (if applicable)

Job summary

BRUNT Workwear is seeking a remote Customer Experience Advocate to deliver exceptional service and build loyal customer relationships. You will resolve issues, guide product choices, and maintain expert knowledge of BRUNT’s lineup while collaborating across teams.

The role requires excellent communication, empathy, and a passion for customer satisfaction, with a schedule that includes training and a regular weekday pattern, plus potential holiday coverage.

Qualifications

• Experience in customer service roles across retail, call centers, or remote support.
• Strong written and verbal communication skills.
• Ability to manage multiple platforms while assisting customers.
• Excellent organizational skills with multitasking and prioritization.
• Highly collaborative and able to take ownership of tasks.

Responsibilities

• Engage with customers across channels while managing a set ticket volume.
• Meet or exceed CSAT, response time, and efficiency metrics.
• Build product knowledge to guide customers to best-fitting BRUNT products.
• Analyze feedback trends and suggest CX improvements to leadership.
• Follow BRUNT policies and adapt to company workflows.

Skills

Customer service experience

Communication

Multitasking

Organization

Collaboration

Ownership

Job description

BRUNT Workwear is seeking a remote Customer Experience Advocate to deliver exceptional service and build loyal customer relationships. You will resolve issues, guide product choices, and maintain expert knowledge of BRUNT’s lineup while collaborating across teams.

The role requires excellent communication, empathy, and a passion for customer satisfaction, with a schedule that includes training and a regular weekday pattern, plus potential holiday coverage.