Remote Customer Experience Advocate

BRUNT Workwear; Saint Paul (MN); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

15 days PTO + 11 holidays

Bonus eligibility

Equity if applicable

Job summary

BRUNT Workwear is seeking a customer experience ambassador for a 100% remote role. You will engage customers across channels, maintain expert knowledge of BRUNT products, and guide shoppers to best-fit solutions while upholding BRUNT’s values.

You will be responsible for delivering exceptional service, meeting CSAT and response-time targets, and contributing to a collaborative, high-energy team that values integrity and ownership.

Qualifications

• Passionate about people and delivering exceptional customer experiences.
• Able to meet CSAT goals and response time expectations.
• Comfortable navigating multiple platforms while assisting customers.
• Willing to adapt and take ownership in a fast-paced environment.

Responsibilities

• Engage with customers across channels and manage a designated ticket volume.
• Meet or exceed departmental performance metrics including CSAT and response times.
• Develop expert knowledge of BRUNT's product portfolio and guide customers to best-fit products.
• Analyze customer feedback trends and provide insights to reduce effort and improve team effectiveness.
• Understand company policies and empower decisions aligned with BRUNT's values.

Skills

People person

Communication

Problem solving

Flexible

Accountability

Team player

Job description

BRUNT Workwear is seeking a customer experience ambassador for a 100% remote role. You will engage customers across channels, maintain expert knowledge of BRUNT products, and guide shoppers to best-fit solutions while upholding BRUNT’s values.

You will be responsible for delivering exceptional service, meeting CSAT and response-time targets, and contributing to a collaborative, high-energy team that values integrity and ownership.