Remote Brand Ambassador — Client Experience

BRUNT Workwear; Elm (PA); A distancia; USD 19.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

PTO 15 days + 11 holidays and sick

Descripción de la vacante

BRUNT Workwear seeks a brand ambassador to deliver exceptional customer experiences across channels in a fully remote role. You will build loyalty and guide customers to BRUNT products, leveraging product knowledge to suggest best-fit options while upholding BRUNT’s values.

The role emphasizes responsive service, problem-solving, and collaboration with CX leadership to reduce customer effort and improve overall support performance.

Formación

• Proven ability to drive amazing customer experiences with positive feedback.
• Resolve issues with composure and professionalism.
• Proficiency in managing multiple platforms while assisting customers.

Responsabilidades

• Engage with customers across all channels while managing a designated ticket volume.
• Meet or exceed CSAT goals, response-time, and efficiency metrics.
• Develop expert knowledge of BRUNT’s product portfolio to guide customers to best-fit products.
• Analyze feedback trends and provide insights to improve customer experience.
• Understand policies and workflows to make customer-focused decisions aligned with BRUNT’s values.

Conocimientos

Customer service

Multi-channel support

CSAT oriented

Time management

Educación

High school diploma or equivalent

Herramientas

CRM software

Ticketing systems

Knowledge base software

Descripción del empleo

BRUNT Workwear seeks a brand ambassador to deliver exceptional customer experiences across channels in a fully remote role. You will build loyalty and guide customers to BRUNT products, leveraging product knowledge to suggest best-fit options while upholding BRUNT’s values.

The role emphasizes responsive service, problem-solving, and collaboration with CX leadership to reduce customer effort and improve overall support performance.