Remote Customer Experience Advocate

BRUNT Workwear; Colorado Springs (CO); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare options

401(k) match

PTO & holidays

Bonus eligibility

Job summary

BRUNT Workwear is seeking a remote Customer Service Advocate to engage with customers across multiple channels, delivering exceptional service and building lasting relationships. You will utilize product knowledge to guide customers to the best-fit items and help drive satisfaction and loyalty.

Role is 100% remote with eligibility constraints by state; typical schedule may involve training and standard business hours with occasional holiday coverage.

Qualifications

• Experience in customer service role.
• Proven ability to drive amazing customer experiences and timely responses.
• Navigate and resolve customer issues with composure and professionalism.
• Strong written and verbal communication skills.
• Technical proficiency managing multiple platforms while assisting customers.
• Excellent organizational skills with ability to multitask and prioritize.
• Highly collaborative and takes ownership of tasks.
• Reside in one of the eligible states listed in the post.

Responsibilities

• Engage with customers across all channels while managing a designated ticket volume.
• Meet or exceed CSAT, response time, and efficiency metrics.
• Develop and maintain knowledge of BRUNT's product portfolio to guide customers.
• Analyze customer feedback trends, provide insights, and recommend solutions to reduce effort.
• Understand company policies and workflows and make customer-focused decisions.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Tools

CRM software

Ticketing system

Multi-channel tools

Job description

BRUNT Workwear is seeking a remote Customer Service Advocate to engage with customers across multiple channels, delivering exceptional service and building lasting relationships. You will utilize product knowledge to guide customers to the best-fit items and help drive satisfaction and loyalty.

Role is 100% remote with eligibility constraints by state; typical schedule may involve training and standard business hours with occasional holiday coverage.