Remote Customer Care Specialist I

SouthState Bank; Athens (GA); Remote; USD 22,000 - 30,000; Full time

Job summary

SouthState Bank is seeking a motivated Customer Care Representative in Georgia to deliver exceptional service to customers across banking products and services. You will handle inbound calls, resolve inquiries, and guide customers through digital banking tools with a focus on accuracy and security.

The role requires strong communication, problem-solving, and the ability to navigate banking systems. Training and a structured work environment accompany opportunities to develop in a

Qualifications

• High School Diploma or equivalent.
• Previous customer service (Inbound Call Center) experience in financial services.
• Strong computer skills and ability to navigate systems for quick resolution.
• Excellent customer service skills including verbal, listening, and problem-solving.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience.
• Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally.
• Provide tier one digital banking support including MFA unlock, Online Banking unlock, and password assistance.
• Promote virtual branch solutions and meet or exceed customer expectations.
• Meet or exceed the Customer Care Representative quality and productivity goals.
• Ensure security of customer information and perform customer authentication on each call.

Skills

Customer service

Inbound calls

Digital banking support

Education

High School Diploma

Tools

CRM systems

Banking software

Job description

SouthState Bank is seeking a motivated Customer Care Representative in Georgia to deliver exceptional service to customers across banking products and services. You will handle inbound calls, resolve inquiries, and guide customers through digital banking tools with a focus on accuracy and security.

The role requires strong communication, problem-solving, and the ability to navigate banking systems. Training and a structured work environment accompany opportunities to develop in a