Remote Banking Customer Care Specialist

SouthState Bank; Orangeburg (SC); Remote; USD 32,000 - 42,000; Full time

Job summary

SouthState Bank seeks a dedicated Customer Care Representative to deliver exceptional service to customers across accounts and services. You will handle inbound calls, resolve issues on first contact, and promote digital banking solutions.

You’ll also assist with security protocols and protect customer information while maintaining a positive, professional demeanor. Responsibilities include guiding customers through banking tools, answering inquiries, and collaborating with teams to improve

Qualifications

• Provide superior customer service to external and internal customers.
• Identify and resolve customer inquiries using active listening and probing skills.
• Able to respond to general inquiries regarding accounts and banking services.
• Promote digital banking solutions and maintain secure customer information.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience across products and services.
• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answer inbound phone inquiries timely and professionally with a personalized experience for the customer.
• Support digital banking, including Multi-Factor Authentication and online banking assistance, and respond to debit card inquiries.

Skills

Customer service

Active listening

Problem solving

Verbal communication

Computer skills

Education

High School Diploma

Tools

CRM systems

Job description

SouthState Bank seeks a dedicated Customer Care Representative to deliver exceptional service to customers across accounts and services. You will handle inbound calls, resolve issues on first contact, and promote digital banking solutions.

You’ll also assist with security protocols and protect customer information while maintaining a positive, professional demeanor. Responsibilities include guiding customers through banking tools, answering inquiries, and collaborating with teams to improve