Remote Banking Customer Care Specialist

SouthState Bank

Alabama

Remote

USD 19,000 - 30,000

Full time

7 days ago

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Job summary

SouthState Bank is seeking a Customer Care Representative to deliver a seamless customer experience across banking products and online services. This role focuses on inbound calls, problem resolution, and guiding customers through digital banking tools, including online banking and MFA support.

Ideal candidates have high school diploma and call-center experience in financial services, strong communication and a calm, professional demeanor.

Qualifications

High School Diploma or equivalent required.
Inbound call center experience preferred in financial services.
Strong computer skills and ability to navigate systems for quick resolutions.

Responsibilities

Provide superior customer service to external and internal customers by delivering a seamless experience. Build rapport, earn trust, and identify solutions.
Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
Answer inbound phone inquiries timely, accurately, and professionally with a personalized experience.
Assist with digital banking support, including MFA unlock, online banking profile assistance, and password tools.
Promote virtual branch solutions to meet or exceed customer expectations.
Meet or exceed quality and productivity goals set by management.
Ensure security of customer information and perform customer authentication on each call.