Remote Banking Customer Care Rep I

SouthState Bank; Georgia; Remote; USD 21,000 - 30,000; Full time

Job summary

SouthState Bank seeks a Customer Care Representative in Georgia to deliver exceptional service to external and internal customers by providing a seamless experience across products, applications, and services. The role requires building trust, resolving inquiries, and guiding customers through digital banking options.

You will handle account questions, support digital channels, and maintain security and compliance throughout interactions, with a strong emphasis on empathy and accuracy in a

Qualifications

• Customer service experience in an inbound call center is required.
• Experience in financial services preferred.
• Ability to handle confidential information professionally.

Responsibilities

• Provide superior customer service by delivering a seamless experience to the customer regardless of the product, application, or service need.
• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer.
• Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations.
• Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received.

Skills

Customer service

Active listening

Communication skills

Problem solving

Education

High School Diploma

Equivalency

Tools

Computer skills

Banking systems

Job description

SouthState Bank seeks a Customer Care Representative in Georgia to deliver exceptional service to external and internal customers by providing a seamless experience across products, applications, and services. The role requires building trust, resolving inquiries, and guiding customers through digital banking options.

You will handle account questions, support digital channels, and maintain security and compliance throughout interactions, with a strong emphasis on empathy and accuracy in a