Remote Customer Care Specialist (Banking)

SouthState Bank; Lorida (FL); Remote; USD 32,000 - 46,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver superior service to customers on inbound calls and digital channels. You will resolve inquiries, assist with account tasks, and promote virtual banking tools while maintaining security and compliance.

The role requires high school diploma, strong communication, and adaptability to flexible hours. Prior experience in a call center or financial services is preferred.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle confidential information professionally.
• Flexible hours and willingness to adapt to schedule changes.
• Open to coaching and feedback.

Responsibilities

• Provide superior customer service to external and internal customers across products and services.
• Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
• Answer inbound phone inquiries accurately and provide a personalized experience.
• Assist customers with accounts, transfers, stop payments, loan inquiries, and debit card support.
• Promote virtual branch solutions and meet productivity goals.
• Ensure security of customer information and perform customer authentication on calls.

Skills

Customer service

Inbound calls

Financial services

Computer skills

Education

High School diploma

Tools

CRM systems

Microsoft Excel

Job description

SouthState Bank is seeking a Customer Care Representative to deliver superior service to customers on inbound calls and digital channels. You will resolve inquiries, assist with account tasks, and promote virtual banking tools while maintaining security and compliance.

The role requires high school diploma, strong communication, and adaptability to flexible hours. Prior experience in a call center or financial services is preferred.