Remote Banking Customer Care Specialist

SouthState Bank; Athens (GA); Hybrid; USD 18,000 - 25,000; Full time

Job summary

SouthState Bank in Athens, GA seeks a Customer Care Representative to deliver superior service to customers by resolving inquiries, guiding them through digital banking, and supporting account needs. The role emphasizes security, professionalism, and building trust within a busy call center environment.

The position requires a High School Diploma or equivalent, inbound call center experience, and strong computer skills.

Qualifications

• Must have excellent customer service skills including verbal, listening, and problem-solving skills.
• Ability to work with confidential information, both internally and externally, in a professional manner.
• Ability to have flexible hours when necessary.
• Receptive to coaching and feedback.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience. Build rapport and establish trust as subject matter experts.
• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answer inbound phone inquiries timely, accurately, and professionally with a personalized experience.
• Provide tier one digital banking support and assist with online banking and debit card support.
• Promote virtual branch solutions and aim to exceed customer expectations.
• Maintain security of customer information and perform customer authentication on each call.

Skills

Customer service

Active listening

Communication skills

Problem solving

Confidential information handling

Flexibility

Coaching and feedback

Education

High School Diploma or equivalent

Job description

SouthState Bank in Athens, GA seeks a Customer Care Representative to deliver superior service to customers by resolving inquiries, guiding them through digital banking, and supporting account needs. The role emphasizes security, professionalism, and building trust within a busy call center environment.

The position requires a High School Diploma or equivalent, inbound call center experience, and strong computer skills.