Remote Banking Customer Care Specialist

SouthState Bank; Clayton (NC); Remote; USD 21,000 - 30,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver stellar service on inbound calls and digital channels. You will identify customer needs, resolve issues, and guide clients through account actions with empathy and accuracy.

Expect a fast-paced environment, regulatory training, and opportunities to promote virtual banking tools while maintaining security and compliance on every interaction.

Qualifications

• High school diploma or equivalent required.
• Experience in inbound call center/customer service preferred in financial services.
• Strong computer skills and ability to navigate systems for quick resolution.

Responsibilities

• Provide superior customer service by delivering a seamless experience across products and services.
• Identify customer issues, resolve them, and report trends to management as needed.
• Respond to account inquiries, balance checks, transfers, and debit card support.
• Promote virtual branch solutions and meet quality/productivity goals.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Education

High School Diploma

Tools

CRM software

MS Office

Job description

SouthState Bank is seeking a Customer Care Representative to deliver stellar service on inbound calls and digital channels. You will identify customer needs, resolve issues, and guide clients through account actions with empathy and accuracy.

Expect a fast-paced environment, regulatory training, and opportunities to promote virtual banking tools while maintaining security and compliance on every interaction.