Remote Banking Customer Care Specialist

SouthState Bank, N.A.; Winter Haven (FL); Sur place; USD 34 000 - 50 000; Plein temps

Résumé du poste

SouthState Bank, N.A. is seeking a Customer Care Representative to provide superior service to external and internal customers, delivering a seamless experience across products, applications, and services.

The role requires building rapport, earning trust quickly, and addressing customer needs with subject matter expertise. The position involves inbound calls, digital banking support, and security-conscious handling of customer information, with required on-site hours and a 50-mile relocation

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service (Inbound Call Center) experience.
• Experience in financial services.
• Strong computer skills and ability to navigate systems for quick resolution.

Responsabilités

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer.
• Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customers Online Banking profile, and assist customer with self-service password tool.
• Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.
• Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations.
• Meet or exceed the Customer Care Representative quality and productivity goals assigned by management.
• Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received.

Connaissances

Customer service

Patience

Multi-tasking

Active listening

Formation

High School Diploma or equivalent

Description du poste

SouthState Bank, N.A. is seeking a Customer Care Representative to provide superior service to external and internal customers, delivering a seamless experience across products, applications, and services.

The role requires building rapport, earning trust quickly, and addressing customer needs with subject matter expertise. The position involves inbound calls, digital banking support, and security-conscious handling of customer information, with required on-site hours and a 50-mile relocation