Remote Banking Customer Care Specialist I

SouthState Bank; Texas; Remote; USD 21,000 - 28,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers via phone and digital channels. You will resolve inquiries, build rapport, and escalate trends to management while maintaining security and policy compliance.

Hours are 10am–7pm CST with rotational Saturdays. Candidates should have a High School Diploma, prior call center experience, strong computer skills, and a commitment to accurate, confidential handling of information.

Qualifications

• Minimum high school diploma or equivalent required.
• Experience in inbound call center or customer service preferred.
• Strong computer skills and ability to navigate systems for quick resolution.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience on all products and services.
• Identify and resolve inquiries using active listening and probing skills for first-call resolution.
• Respond to general inquiries regarding accounts, balance, transfers, and other banking services; assist with digital banking tools and card support.
• Build rapport, ensure security, and report trends to management as needed.
• Promote virtual branch solutions and meet quality and productivity goals.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative to deliver superior service to external and internal customers via phone and digital channels. You will resolve inquiries, build rapport, and escalate trends to management while maintaining security and policy compliance.

Hours are 10am–7pm CST with rotational Saturdays. Candidates should have a High School Diploma, prior call center experience, strong computer skills, and a commitment to accurate, confidential handling of information.