Remote Customer Care Specialist I

SouthState Bank; Colorado; Hybrid; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a dedicated Customer Care Representative to provide exceptional service to customers via phone and online channels. The role focuses on resolving inquiries, guiding customers through account tasks, and promoting digital banking solutions.

You will work to build trust and maintain compliance with bank policies while delivering a seamless customer experience. The position requires strong communication, problem-solving, and the ability to handle multiple tasks in a

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service (Inbound Call Center) experience.
• Experience: Financial services experience recommended.
• Certifications/Specific Knowledge: Excellent customer service skills and professional conduct; flexible hours.

Responsibilities

• Resolve customer inquiries using active listening and probing for first call resolution.
• Answer inbound phone inquiries timely with personalized service.
• Assist with accounts queries, transfers, check orders, and digital banking issues.
• Promote virtual branch solutions and meet quality/productivity goals.
• Ensure security of customer information and perform authentication on calls.
• Maintain positive, empathetic demeanor and adapt to evolving policies.

Skills

Active listening

Problem solving

Customer service

Patience

Attention to detail

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a dedicated Customer Care Representative to provide exceptional service to customers via phone and online channels. The role focuses on resolving inquiries, guiding customers through account tasks, and promoting digital banking solutions.

You will work to build trust and maintain compliance with bank policies while delivering a seamless customer experience. The position requires strong communication, problem-solving, and the ability to handle multiple tasks in a