Remote Customer Care Specialist (Benefits & HR)

Alight Solutions Ltd; Louisiana; À distance; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Full Benefits package

Résumé du poste

Alight Solutions Ltd is hiring Customer Care Representatives to work from home, supporting employees with health benefits, 401(k) and payroll questions. The role emphasizes empathy, clear communication, and the ability to explain complex information in simple terms.

Qualified candidates will have strong customer service backgrounds, the flexibility to work a remote schedule, and a proactive approach to solving problems.

Qualifications

• Minimum 4 years of customer service experience or equivalent education.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, remote environment.

Responsabilités

• Handle high volume inbound calls to assist employees with benefits questions.
• Process health enrollments, tax updates, 401k withdrawals and retirement elections.
• Make outbound calls to update customers on cases.
• Navigate multiple systems to provide accurate information and support.
• Collaborate with third parties as needed.

Connaissances

Customer service

Communication skills

Multitasking

Remote work

Flexibility

Formation

High School diploma or equivalent

Associate's degree

Bachelor's degree

Description du poste

Alight Solutions Ltd is hiring Customer Care Representatives to work from home, supporting employees with health benefits, 401(k) and payroll questions. The role emphasizes empathy, clear communication, and the ability to explain complex information in simple terms.

Qualified candidates will have strong customer service backgrounds, the flexibility to work a remote schedule, and a proactive approach to solving problems.