Remote Customer Care Associate for Benefits & HR

Alight Solutions Ltd; Florida; Remote; USD 35,000 - 37,000; Full time

Benefits offered by this job

Full benefits package

Health/Dental/Vision/Life Insurance

401k with company match

Paid time off (vacation/holidays/well‑

Wellness days

Job summary

Alight Solutions Ltd. is hiring for a remote Customer Care Representative to assist clients’ employees with healthcare benefits, 401(k) savings, retirement plans, leaves of absence, and payroll. The role requires residing in a qualifying US state as listed in the posting.

The position emphasizes empathy, clear communication, and the ability to manage complex information quickly. Training is provided, with opportunities for career progression within a global benefits organization.

Qualifications

• At least 4 years of customer service experience or equivalent combination of education and experience.
• Strong verbal and written communication skills and dedication to customer care.
• Ability to adapt in a fast-paced, remote work environment.
• Internet connectivity and ability to work remotely as required.

Responsibilities

• Handle a high volume of inbound calls from clients' employees to answer questions and resolve issues related to health care benefits, 401k, and payroll.
• Process transactions such as enrollments, updates, and retirement elections.
• Make outbound calls to update customers on cases and outstanding topics.
• Navigate multiple systems and tools to provide accurate information while keeping customers engaged.
• Collaborate with third parties to verify information and assist customers.

Skills

Customer service

Communication

Multitasking

Remote work readiness

Education

High School diploma

Associate's degree

Bachelor's degree

Tools

Windows applications

Job description

Alight Solutions Ltd. is hiring for a remote Customer Care Representative to assist clients’ employees with healthcare benefits, 401(k) savings, retirement plans, leaves of absence, and payroll. The role requires residing in a qualifying US state as listed in the posting.

The position emphasizes empathy, clear communication, and the ability to manage complex information quickly. Training is provided, with opportunities for career progression within a global benefits organization.